Gavin Ekker

Idaho Falls, Idaho 83401 | (208) 251-1567 | darys006@gmail.com

Committed, knowledgeable, and personable tier 3 support technician with Municipal and Federal Government experience.

Bachelor of Science, Cloud Computing

January 2021 - Current

Information Technology Technician
(208) 557-6816

Provide support to clients both deskside and remotely across multiple campuses.
Correct faults and provide resolution of complex problem tickets utilizing Zendesk
Perform PC and network troubleshooting and upgrades.
Maintain learning management systems (Powerschool and Schoology), including course content, enrollment data, customer data, etc.
Analyze complex computer systems, identify problems, and develop and implement logical conclusions and effective solutions.
Utilizing and maintaining Cloud and Hybrid Infrastructure for security and to remain in compliance with the Children’s Internet Protection Act (CIPA)

March 2018 - January 2021
Office 365/Field Service Technician
(208) 287-4121

Utilized as a project specialist to assist staff members across the entire Idaho National Laboratory enterprise: e.g. a domain and network migration for non-US citizen employees, an Office 365 Migration, and a Windows 7 Divestment effort

CompTIA A+
CompTIA Security+
CompTIA Network+
CompTIA Secure Infrastructure Specialist
CompTIA IT Operations Specialist
Dell Client Hardware Certified Technician
Experienced in utilizing and configuring Microsoft Active Directory for both users and groups
Experience Supporting and Deploying Windows OS utilizing Microsoft Entra ID, Intune, and Endpoint
Experienced in deploying and utilizing virtualized Windows and Linux Workstations

Experienced in Microsoft Office 365 and Entra ID Administration for both large and medium sized enterprises
Familiar and comfortable with utilizing Mobile Device Management (MDM) to deploy Apple and Android devices for enterprise.