Gavin Ekker

Western Governors University

April 2023 - (Anticipated) February 2025

Bachelor of Science, Cloud Computing

Bonneville School District 93

January 2021 - Current

Information Technology Technician
(208) 557-6816

• Provide support to clients both deskside and remotely across multiple campuses.

• Correct faults and provide resolution of complex problem tickets utilizing Zendesk

• Perform PC and network troubleshooting and upgrades.

• Maintain learning management systems (Powerschool and Schoology), including course content, enrollment data, customer data, etc.

• Analyze complex computer systems, identify problems, and develop and implement logical conclusions and effective solutions.

• Utilizing and maintaining Cloud and Hybrid Infrastructure for security and to remain in compliance with the Children’s Internet Protection Act (CIPA)

CRI Advantage

March 2018 - January 2021
Office 365/Field Service Technician
(208) 287-4121

• Utilized as a project specialist to assist staff members across the entire Idaho National Laboratory enterprise: e.g. a domain and network migration for non-US citizen employees, an Office 365 Migration, and a Windows 7 Divestment effort

• CompTIA A+

• CompTIA Security+

• CompTIA Network+

• CompTIA Secure Infrastructure Specialist

• CompTIA IT Operations Specialist

• Dell Client Hardware Certified Technician

• Experienced in utilizing and configuring Microsoft Active Directory for both users and groups

• Experience Supporting and Deploying Windows OS utilizing Microsoft Entra ID, Intune, and Endpoint

• Experienced in deploying and utilizing virtualized Windows and Linux Workstations

• Experienced in Microsoft Office 365 and Entra ID Administration for both large and medium sized enterprises

• Familiar and comfortable with utilizing Mobile Device Management (MDM) to deploy Apple and Android devices for enterprise.